Frequently Asked Questions

Have a question? We’ve got answers!

Our team is always happy to answer any questions you may have. If you have a question that isn’t answered below, please stop in shop or contact our team. We’ll find the answer for you!

How should I store my cupcakes? How long will my cupcakes last?

Please store your cupcakes at room temperature; NEVER put them in the refrigerator. Because we bake with fresh ingredients, your cupcakes are best enjoyed within one to two days of your purchase. If you need to store them longer, transfer them to an airtight container and store in the freezer. Let them thaw for three to four hours at room temperature before serving.

Do you offer a loyalty program?

Yes! We run a loyalty program through our register system. All it takes to sign up is a phone number! Each $5 purchase earns you one star. Save up your stars for FREE PRODUCTS! There is no pesky rewards card to carry around, just give us the same phone number each time you check out.

How many people do your cakes serve?

We have three sizes of cakes to choose from.

6-inch round (starting at $28) serves six to 10 people.
9-inch round (starting at $38) serves 10 to 15 people.
6-inch plus 9-inch 2-tier (starting at $84) serves 25 to 35 people.

Are any of your cupcakes allergen-friendly?

Gluten friendly cupcakes are available daily in the display. The flavor rotates each day; check the Baker’s Choice Calendar to see what is available! We do not currently carry any dairy-free or sugar-free options.

We do have nut-free products available daily. However, please keep in mind that we are NOT a gluten-free or nut-free facility. We process gluten and nut products on a daily basis, and although we wash and sanitize our equipment in between uses, we cannot guarantee there is no cross-contamination.

When should I pre-order my sweets?

You should pre-order if:
  • You need several dozen items.
  • You need a cake or custom cupcakes.
  • You need mini cupcakes in specific flavors.
We do have nut-free products available daily. However, please keep in mind that we are NOT a gluten-free or nut-free facility. We process gluten and nut products on a daily basis, and although we wash and sanitize our equipment in between uses, we cannot guarantee there is no cross-contamination.

How far in advance should I pre-order?

We recommend ordering cakes, custom cupcakes, and mini cupcakes with a minimum two business days’ notice. If you’re in a bind, and need something quick, don’t hesitate to ask. If we can squeeze it in, we will!

Please remember that this is a guideline, not a guarantee. We accommodate as many orders as we can, but are limited what our bakers can physically produce. We DO book up occasionally, especially on weekends. In general, the more notice you give us, the better!

How do I place an order?

The easiest, fastest way to place an order is by giving us a call at (419) 371-4745 or stopping into the shop and talking to a real human being! We love to get to know our customers, especially when taking orders for special events and occasions to make sure we capture your vision. If you are more of an email person, send us an email to sara@sarassweetslima.com (it might just take a little longer to get the details ironed out).

Do you offer a fundraising program?

Yes! We have partnered with numerous area schools, sports teams, churches, and nonprofits to help raise money for their organizations. For more information please visit our fundraising page here!

I’m looking for donations for __________. Is this something you offer?

Each year, we donate thousands of cupcakes and cookies to area non-profits and events, as well as gift cards and monetary donations. Please fill out our Donation Request Form to submit your request. While we cannot accommodate every request, we do our best to give back to those closest to our community!

Are you hiring?

You can always submit an application! Visit our Employment page to learn more and download our application. We will contact you if a position becomes available.

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